- Depress power button for 30 seconds, no matter what (force full shutdown).
- Depress volume-up and power button for 15 seconds, no matter what (secret sauce!).
- Exit/restart/power-on/reboot – whatever it takes to let Windows 10 right itself.
My fancy new Microsoft Surface Book (a splurge because my new employer is subsidizing it) has caused a handful of minor disappointments and annoyances, but the one big headache has been the unexpected reboots when I just want the machine to wake from sleep. Microsoft rolled out updates that seem to have fixed this issue for others, but installing the updates didn’t help me.
While I was ready to get a replacement machine (which would’ve had the nice side-effect of addressing the minor physical imperfections of my machine), I ended up calling Surface Support and Daphne had me perform the secret procedure above to do some sort of magic. If I understood her correctly, step two tells Windows to reinstall driver software in the correct order.
Whatever it did, I’m now ten sleeps in with no unplanned restarts. Fingers crossed!